Privacy Policy
Thank you for visiting our site and finding out about our policy on confidentiality.
Our primary objective in
collecting Personal
The Absolute Solution inc. Code
of Fair
Introduction
The Absolute Solution inc.
company provides a full range of services: computer services, Internet Protocol
(IP) networks and solutions; electronic commerce; systems integration; web
hosting and home entertainment. The Absolute Solution inc. Company has long been
committed to maintaining the accuracy, confidentiality, security and privacy of
customer and employee personal information. This is reflected in existing
privacy and confidentiality provisions found in various Absolute Solution inc.
policies and in applicable service rules approved by regulatory agencies over
the years. In March 1996, the new Canadian Standards Association Model Code for
the Protection of Personal
Definitions
Collection - the act of
gathering, acquiring, recording or obtaining personal information from any
source, including third parties, by any means.
Consent - voluntary agreement
with the collection, use and disclosure of personal information for defined
purposes. Consent can be either express or implied and can be provided directly
by the individual or by an authorized representative. Express consent can be
given orally, electronically or in writing but is always unequivocal and does
not require any inference on the part of the Absolute Solution inc.company.
Implied consent is consent that can reasonably be inferred from an individual’s
action or inaction.
Customer - an individual
who
(a) uses, or applies to use, the
products or services of a Absolute Solution inc. company;
(b) corresponds with a Absolute
Solution inc. company or any Websites of the company; or
(c) enters an contest sponsored
by a Absolute Solution inc. company.
Disclosure - making personal
information available to a third party.
Employee - an employee or
pensioner of a Absolute Solution inc. company.
Personal information -
information about an identifiable individual but not aggregated information that
cannot be associated with a specific individual. For a customer, such
information includes a customer's credit information, billing records, service
and equipment, and any recorded complaints. For an employee, such information
includes information found in personal employment files, performance appraisals
and medical and benefits information.
Third party - an individual other
than the customer or his agent or an organization other than the Absolute
Solution inc. company
Use - the treatment, handling, and management of personal information by the Absolute Solution inc. company and its websites.
Principle 1 -
Accountability
The Absolute Solution inc.
company is responsible for personal information under their control and shall
designate one or more persons who are accountable for the compliance with the
following principles.
1.1 Responsibility for ensuring
compliance with the provisions of the Absolute Solution inc. Code rests with the
senior management of the Absolute Solution inc. Company, which shall designate
one or more persons to be accountable for compliance with the Absolute Solution
inc. Code. Other individuals may be delegated to act on behalf of the designated
person(s) or to take responsibility for the day-to-day collection and processing
of personal information.
1.2 The Absolute Solution inc.
Company shall make known, upon request, the title of the person or persons
designated to oversee the company’ compliance with the Absolute Solution inc.
Code. The Absolute Solution inc. Company has designated the Absolute Solution
inc. Privacy Ombudsman to oversee compliance with the Absolute Solution inc.
Code. The Absolute Solution inc. Privacy Ombudsman can be contacted
at
ABSOLUE SOLUTION INC.
7445 Av Mirabeau
Brossard, QC J4Y 1G6
1.3 The Absolute Solution inc.
Company is responsible for personal information in its possession or control,
including information that has been transferred to a third party for processing.
The Absolute Solution inc. Company shall use appropriate means to provide a
comparable level of protection while information is being processed by a third
party (see Principle 7).
1.4 The Absolute Solution inc.
Company has implemented policies and procedures to give effect to the Absolute
Solution inc. Code, including:
a) implementing procedures to
protect personal information and to oversee the company’s compliance with the
Absolute Solution inc. Code;
b) establishing procedures to
receive and respond to inquiries or complaints;
c) training and communicating to
staff about the company’s policies and practices; and
d) developing public information
to explain the company’s policies and practices.
Information transmitted
automatically
You should be aware that, as soon
as you access the sites of the ABSOLUTE SOLUTION INC. network, information is
automatically exchanged between your computer our server, without your
intervention.
Unless you subscribe to services, the information
does not identify you personally.
The basic information consists
of:
Your Internet domain name and
your IP address ;
the type of browser and operating
system used to access our site;
the date and time you access our
site;
the pages you visit; and
if you access our Website from
another site, its address
This exchange of information is necessary if the server is to transmit to you a file compatible with the computer equipment you are using. ABSOLUTE SOLUTION INC. keeps the required information in order to have a record of the number of visitors, the pages visited most often, the technology used by the portal's clientele, the referral sites and the countries of origin of visitors to the site.
Principle 2 - Identifying
Purposes for Collection of Personal
The Absolute Solution inc.
Company shall identify the purposes for which personal information is collected
at or before the time the information is collected.
2.1 The Absolute Solution inc.
Company collects personal information only for the following
purposes:
a) To establish and maintain
responsible commercial relations with customers and to provide ongoing
service;
b) To understand customer
needs;
c) To develop, enhance, market or
provide products and services;
d) To manage and develop their
business and operations, including personnel and employment matters;
and
e) To meet legal and regulatory
requirements.
Further references to “identified
purposes” mean the purposes identified in this Principle 2.
2.2 The Absolute Solution inc.
Company shall specify orally, electronically or in writing the identified
purposes to the customer or employee at or before the time personal information
is collected. Upon request, persons collecting personal information shall
explain these identified purposes or refer the individual to a designated person
within the Absolute Solution inc. Company who shall explain the
purposes.
2.3 Unless required by law, the Absolute Solution inc. Company shall not use or disclose, for any new purpose, personal information that has been collected without first identifying and documenting the new purpose and obtaining the consent of the customer or employee.
When you subscribe to services
ABSOLUTE SOLUTION INC. is
conscious of the questions raised relative with the circulation of the personal
information about Internet and wishes to collaborate with you in order to ensure
the respect and the protection of your private life.
Please read the following
sections carefully and strongly suggest that you refer to this section
periodically for changes or updates.
In order to help protect your
Personal
Please be assured that the sites of the ABSOLUTE SOLUTION INC. network will not collect any personal information without your prior consent.
Principle 3 - Obtaining Consent
for Collection, Use or Disclosure of Personal
The knowledge and consent of a
customer or employee are required for the collection, use or disclosure of
personal information, except where inappropriate.
3.1 In certain circumstances
personal information can be collected, used or disclosed without the knowledge
and consent of the individual. For example, the Absolute Solution inc. Company
may collect or use personal information without knowledge or consent if it is
clearly in the interests of the individual and consent cannot be obtained in a
timely way, such as when the individual is a minor, seriously ill or mentally
incapacitated. The Absolute Solution inc. Company may also collect, use or
disclose personal information without knowledge or consent if seeking the
consent of the individual might defeat the purpose of collecting the information
such as in the investigation of a breach of an agreement or a contravention of a
federal or provincial law. The Absolute Solution inc. Company may also use or
disclose personal information without knowledge or consent in the case of an
emergency where the life, health or security of an individual is threatened. The
Absolute Solution inc. Company may disclose personal information without
knowledge or consent to a lawyer representing the company, to collect a debt, to
comply with a subpoena, warrant or other court order, or as may be otherwise
required by law.
3.2 In obtaining consent, the
Absolute Solution inc. Company shall use reasonable efforts to ensure that a
customer or employee is advised of the identified purposes for which personal
information will be used or disclosed. Purposes shall be stated in a manner that
can be reasonably understood by the customer or employee.
3.3 Generally, the Absolute
Solution inc. Company shall seek consent to use and disclose personal
information at the same time it collects the information. However, the Absolute
Solution inc. Company may seek consent to use and disclose personal information
after it has been collected but before it is used or disclosed for a new
purpose.
3.4 The Absolute Solution inc.
Company will require customers to consent to the collection, use or disclosure
of personal information as a condition of the supply of a product or service
only if such collection, use or disclosure is required to fulfill the identified
purposes.
3.5 In determining the
appropriate form of consent, the Absolute Solution inc. Company shall take into
account the sensitivity of the personal information and the reasonable
expectations of its customers and employees.
3.6 In general, the use of
products and services by a customer, or the acceptance of employment or benefits
by an employee, constitutes implied consent for the Absolute Solution inc.
Company to collect, use and disclose personal information for all identified
purposes.
3.7 A customer or employee may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Customers and employees may contact the Absolute Solution inc. Company for more information regarding the implications of withdrawing consent.
Cookie
A "cookie" is a small bit of text
used by a browser to store information. When you visit a site that uses cookies,
the Web server will request permission to pass a cookie to your browser. If
accepted, it will occupy only a few bytes on your hard drive and can improve
your Web surfing experience. ABSOLUTE SOLUTION INC. uses cookies to track
customer visits through our site. This information enables us to save you time
when returning to the site by saving your password so you do not have to
re-enter it each time you visit. Cookies cannot profile your system or collect
information from your hard drive. And although you may receive cookies from many
different sites, each cookie can only be read by the Web server that originally
issued it. Most browsers are initially set up to accept cookies, but you can set
your browsers to refuse cookies.
This personal information to you is requested by the sites of the ABSOLUTE SOLUTION INC. network only aim of offering you the contents, tools or publicities which correspond to the preferences that you will have communicated to us via your form of inscription, so that you benefit the best from your visits.
Principle 4 - Limiting Collection
of Personal
The Absolute Solution inc.
Company shall limit the collection of personal information to that which is
necessary for the purposes identified by the company. The Absolute Solution inc.
Company shall collect personal information by fair and lawful
means.
4.1 the Absolute Solution inc.
Company collect personal information primarily from their customers or
employees.
4.2 the Absolute Solution inc.
Company may also collect personal information from other sources including
credit bureaus, employers or personal references, or other third parties that
represent that they have the right to disclose the information.
Principle 5 - Limiting Use,
Disclosure and Retention of Personal
The Absolute Solution inc.
Company shall not use or disclose personal information for purposes other than
those for which it was collected, except with the consent of the individual or
as required by law. The Absolute Solution inc. Company shall retain personal
information only as long as necessary for the fulfillment of the purposes for
which it was collected.
5.1 In certain circumstances
personal information can be collected, used or disclosed without the knowledge
and consent of the individual. (See Principle 3.1)
5.2 In addition, the Absolute
Solution inc. Company may disclose a customer’s personal information
to:
a) another telecommunications
company for the efficient and effective provision of telecommunications
services;
b) a company involved in
supplying the customer with communications or communications directory related
services;
c) another person for the
development, enhancement, marketing or provision of any of the products or
services of the Absolute Solution inc. Company;
d) an agent retained by the
Absolute Solution inc. Company in connection with the collection of the
customer's account;
e) credit grantors and reporting
agencies;
f) a person who, in the
reasonable judgment of the Absolute Solution inc. Company, is seeking the
information as an agent of the customer; and
g) a third party or parties,
where the customer consents to such disclosure or disclosure is required by
law.
5.3 The Absolute Solution inc.
Company may disclose personal information about its employees:
a) for normal personnel and
benefits administration;
b) in the context of providing
references regarding current or former employees in response to requests from
prospective employers; or
c) where disclosure is required
by law.
5.4 Only those employees of the
Absolute Solution inc. Company who require access for business reasons, or whose
duties reasonably so require, are granted access to personal information about
customers and employees.
5.5 The Absolute Solution inc.
Company shall keep personal information only as long as it remains necessary or
relevant for the identified purposes or as required by law. Depending on the
circumstances, where personal information has been used to make a decision about
a customer or employee, the Absolute Solution inc. Company shall retain, for a
period of time that is reasonably sufficient to allow for access by the customer
or employee, either the actual information or the rationale for making the
decision.
5.6 The Absolute Solution inc.
Company shall maintain reasonable and systematic controls, schedules and
practices for information and records retention and destruction which apply to
personal information that is no longer necessary or relevant for the identified
purposes or required by law to be retained. Such information shall be destroyed,
erased or made anonymous.
Personal data processing
In certain quite particular
circumstances, that is to say at the time of the inscription to our various
services of personalization, of e-mails and of advertizing contests on line,
ABSOLUTE SOLUTION INC. requires that you register your name, addresses,
addresses e-mail and some other personal information in an online
form.
Thus, when Network ABSOLUTE
SOLUTION INC. requires such information of you, you are always explicitly and
informed beforehand and you are informed that you give us information which will
be the subject of a treatment, i.e. of a whole of operations relating to the
collection, the recording, the development, the modification, the conservation
and the destruction of the aforesaid information personal.
ABSOLUTE SOLUTION INC. also
provides, within reasonable limits, means to verify the accuracy and to update
your personal information.
Sometimes moreover, Network
ABSOLUTE SOLUTION INC. will require of you, via such forms, if you are
interested to receive information about other services, contest or of the news
concerning Network ABSOLUTE SOLUTION INC. or his partners.
You are always given the option
to decline such offers or to end your subscription to a previously requested
service.
In accordance with the Act
respecting Access to documents held by public bodies and the Protection of
personal information, when we request you to provide personal information must
be sure that it needs the information, must identify itself and must inform you:
of the name and address of the
public body on whose behalf the information is being collected;
ABSOLUTE SOLUTION INC.
7445 Av Mirabeau
Brossard, QC J4Y 1G6
of the use to which the
information will be put;
Principle 6 - Accuracy of
Personal
Personal information shall be as
accurate, complete and up-to-date as is necessary for the purposes for which it
is to be used.
6.1 Personal information used by
the Absolute Solution inc. Company shall be sufficiently accurate, complete and
up-to-date to minimize the possibility that inappropriate information may be
used to make a decision about a customer or employee.
6.2 The Absolute Solution inc. Company shall update personal information about customers and employees as and when necessary to fulfill the identified purposes or upon notification by the individual.
Principle 7 - Security
Safeguards
The Absolute Solution inc.
Company shall protect personal information by security safeguards appropriate to
the sensitivity of the information.
7.1 The Absolute Solution inc.
Company shall protect personal information against such risks as loss or theft,
unauthorized access, disclosure, copying, use, modification or destruction,
through appropriate security measures. The Absolute Solution inc. Company shall
protect the information regardless of the format in which it is
held.
7.2 The Absolute Solution inc.
Company shall protect personal information disclosed to third parties by
contractual agreements stipulating the confidentiality of the information and
the purposes for which it is to be used.
7.3 All employees of the Absolute Solution inc. Company with access to personal information shall be required as a condition of employment to respect the confidentiality of personal information.
Principle 8 - Openness Concerning
Policies and Practices
The Absolute Solution inc.
Company shall make readily available to customers and employees specific
information about its policies and practices relating to the management of
personal information.
8.1 The Absolute Solution inc.
Company shall make information about its policies and practices easy to
understand, including:
a) The title and address of the
person or persons accountable for the company’ compliance with the Absolute
Solution inc. Code and to whom inquiries or complaints can be
forwarded;
b) The means of gaining access to
personal information held by the company; and
c) A description of the type of
personal information held by the company, including a general account of its
use.
8.2 The Absolute Solution inc.
Company shall make available information to help customers and employees
exercise choices regarding the use of their personal information and the
privacy-enhancing services available from the company.
The collection of this
information quite simply makes it possible to ABSOLUTE SOLUTION INC. to be able
to give you a more relevant service to your needs, to join to you in the
possibility if you win a price;
Responding to your requests for
information regarding ABSOLUTE SOLUTION INC. products, services and pricing
information;
Verifying credit card information
and where authorized, using that information in order to process payment;
In order to process applicable
warranty and returns;
In order to provide you with text
message updated information on rates and amended terms and conditions;
Improving our products and
services by better understanding your needs;
In order to conduct customer
satisfaction surveys;
In order to contact you with
information on products and/or services;
Where you expressly consent, we
will add your name and mobile number to our customer directory listing;
of the rights of access and
correction provided by law; To cooperate with law enforcement enquiries, we may
be required to disclose information about you to law enforcement or other
government officials to respond to claims or legal process.
Such disclosure may be required to protect you or us from illegal activity or liability, or to protect the property of ABSOLUTE SOLUTION INC. or the safety of its employees or others.
Of the categories of persons who
will have access to the information;
It is important to specify here
that partners of the ABSOLUTE SOLUTION INC. network have, in any time, access to
information which concerns you.
The other sites of the ABSOLUTE
SOLUTION INC. network have access to this information that you transmitted to
us.
If information were to be
required from you for another reason, you would be automatically and expressly
informed of it at the time when this information would be required of you.
No personal information will be
availability for people outside of the websites own by the ABSOLUTE SOLUTION
INC. network without your explicit and preliminary authorization.
Moreover, we wish to mention you
that all the personal information collected on ABSOLUTE SOLUTION INC. network is
safeguarded in sectors inaccessible to the public.
The sites of the ABSOLUTE
SOLUTION INC. network contain links towards Web sites managed by tiers-party;
these links are proposed to you only for your convenience. The activation of
these links makes you leave the ABSOLUTE SOLUTION INC. network. Please know that
the ABSOLUTE SOLUTION INC. network does not exert any control on the Web sites
of the tiers-party and that the fact that these sites are indexed on the
ABSOLUTE SOLUTION INC. network does not engage in any case the responsibility of
ABSOLUTE SOLUTION INC..
Thus, any personal information which you give to the other sites that those of the ABSOLUTE SOLUTION INC. network will be necessarily subjected to the policy of protection of personal information of these other sites. In such a case, the ABSOLUTE SOLUTION INC. network could never be held responsible for the abuses which could result from this. Consequently, we recommend to you to attentively examine the policy of protection of personal information of these other sites.
Also, have in mind that the voluntary diffusion of personal information of live sessions of discussion (“chat”), by e-mail or on an electronic babillard is not covered by the present policy of protection of your private life; you thus should always pay attention when you give your personal information by these means. You transmit this information at your own risks. This information can be collected and used by tiers-party without preliminary obtaining your permission. ABSOLUTE SOLUTION INC. denies any responsibility in this respect.
Principle 9 - Customer and
Employee Access to Personal
The Absolute Solution inc.
Company shall inform a customer or employee of the existence, use and disclosure
of his or her personal information upon request and shall give the individual
access to that information. A customer or employee shall be able to challenge
the accuracy and completeness of the information and have it amended as
appropriate.
9.1 Upon request, the Absolute
Solution inc. Company shall afford to a customer or an employee a reasonable
opportunity to review the personal information in the individual’s file.
Personal information shall be provided in understandable form within a
reasonable time and at minimal or no cost to the individual.
9.2 In certain situations, the
Absolute Solution inc. Company may not be able to provide access to all of the
personal information that they hold about a customer or employee. For example,
the Absolute Solution inc. Company may not provide access to information if
doing so would likely reveal personal information about a third party or could
reasonably be expected to threaten the life or security of another individual.
Also, the Absolute Solution inc. Company may not provide access to information
if disclosure would reveal confidential commercial information, if the
information is protected by solicitor-client privilege, if the information was
generated in the course of a formal dispute resolution process, or if the
information was collected in relation to the investigation of a breach of an
agreement or a contravention of a federal or provincial law. If access to
personal information cannot be provided, the Absolute Solution inc. Company
shall provide the reasons for denying access upon request.
9.3 Upon request, the Absolute
Solution inc. Company shall provide an account of the use and disclosure of
personal information and, where reasonably possible, shall state the source of
the information. In providing an account of disclosure, the Absolute Solution
inc. Company shall provide a list of organizations to which it may have
disclosed personal information about the individual when it is not possible to
provide an actual list.
9.3 In order to safeguard
personal information, a customer or employee may be required to provide
sufficient identification information to permit the Absolute Solution inc.
Company to account for the existence, use and disclosure of personal information
and to authorize access to the individual’s file. Any such information shall be
used only for this purpose.
9.4 The Absolute Solution inc.
Company shall promptly correct or complete any personal information found to be
inaccurate or incomplete. Any unresolved differences as to accuracy or
completeness shall be noted in the individual’s file. Where appropriate, the
Absolute Solution inc. Company shall transmit to third parties having access to
the personal information in question any amended information or the existence of
any unresolved differences.
9.5 A customer can obtain
information or seek access to his or her individual file by contacting a
designated representative at one of the Absolute Solution inc. Company’ business
offices.
9.6 An employee can obtain information or seek access to his or her individual file by contacting his or her immediate supervisor within the applicable Absolute Solution inc. Company.
Principle 10 - Challenging
Compliance
A customer or employee shall be
able to address a challenge concerning compliance with the above principles to
the designated person or persons accountable for the compliance with the
Absolute Solution inc. Code.
10.1 The Absolute Solution inc.
Company shall maintain procedures for addressing and responding to all inquiries
or complaints from its customers and employees about the company’ handling of
personal information.
10.2 The Absolute Solution inc.
Company shall inform their customers and employees about the existence of these
procedures as well as the availability of complaint procedures.
10.3 The person or persons
accountable for compliance with the Absolute Solution inc. Code may seek
external advice where appropriate before providing a final response to
individual complaints.
10.4 The Absolute Solution inc. Company shall investigate all complaints concerning compliance with the Absolute Solution inc. Code. If a complaint is found to be justified, the company shall take appropriate measures to resolve the complaint including, if necessary, amending its policies and procedures. A customer or employee shall be informed of the outcome of the investigation regarding his or her complaint.
For more information on the
Absolute Solution inc. Company’ commitment to privacy, contact any of the
Absolute Solution inc. Company at the number shown on your monthly bill, or
contact us through one of the following websites:
www.absoluesolution.ca
www.absoluesolution.com
www.absolutesolution.ca
For copies of the CSA Model Code
for the Protection of Personal
Canadian Standards
Association
M9W 1R3
©Copyright
2000